“No organization is defect less but we assure you, we initiate every possible authentic effort to attain perfectness”. Express Flooring has succeeded to expand their business steadily from the time it first started, even through the recession period. Businesses don’t expand on streaks of luck. Definite calculated measures like hard work and prompt services must be executed meticulously in order to keep up with high competition and provide steady growth.
Express Flooring has rapidly become the main target of competing businesses. Express Flooring tries to make a mark for itself and become a leading supplier by providing prompt services and attending to all the grievances of its customers. Unfortunately, there is only one leader in flooring services and everyone wants to be in that position with you. In order to retain the first position in a volatile market, Express Flooring completes 1000’s of flooring jobs per year. With such a large volume of job works going out daily, complaints are bound to occur. The way you react and provide a commendable solution to those complaints, determine your ability and skills to retain the first position in the market.
To efficiently manage every sector of the business, Express Flooring has set up individual departments to take care of customer complaints and provide exemplary service. Express Flooring has even designed a training program for its technicians to effectually handle the complaints. Role play is carried out, as a segment of Express Flooring’s training program to ensure our technicians and staff handle any issues related to flooring skillfully with a professional attitude. “A customer complaint is half successfully resolved with the right attitude.
Express Flooring does not proclaim to be a flawless company or declare that they have never made mistakes. However we learn from our mistakes and assure our clients exceptional service by attending to the areas where the customer feels we have flaws. We at Express Flooring pledge to do everything in our power to strive for perfectness and constantly administer ideas to provide an absolute supreme floor covering experience.